Industries across all verticals have witnessed tough times during the recent pandemics. Though there were significant challenges, custom eCommerce website development has helped many businesses to survive and flourish.
You may have noticed that few businesses using websites or mobile apps were able to thrive even during strict restrictions. Today I want to share my experience working with an eCommerce development company.
I will share the benefits I got after hiring a custom eCommerce website development for my business. I was running a Restaurant business that was doing pretty well before the pandemic hit our country.
Excessive restrictions and cautious customers resulted in a loss over six months. One day after realising the success of businesses like Swigy and Zomato during the pandemic, I thought of trying a custom digital platform for my business.
I hired an eCommerce development company and started working on an online food ordering website and app for my business.
Why is custom eCommerce website development a good choice?
If you are living in any urban or suburban region, you might have witnessed how restrictions forced many businesses to shut down. Being a restaurant business, our revenues are completely dependent on people coming to our restaurants for having drinks and meals we offer.
As the customers were unable to visit the restaurants and bars during the pandemic, we decided to reach them using an eCommerce development company. Thankfully our business website took even less than ten days to complete and, we were able to target the users using devices like mobile phones and desktops.
We spread the word that customers can get food items or meals from our business right at their doorsteps. The company we hired for eCommerce development guided us with advertisement methods.
Apart from it, they also helped us identify the right features and functionalities to ease the journey of our customers. Below are some of the exceptional features we got using the services of an eCommerce development company for our business.
How has eCommerce development helped my restaurant businesses?
More customers with better reach
The custom eCommerce development services help my business to reach its potential customers without a need for their visit to any restaurants. They can now order food items and meals directly by visiting my website and apps. The customers who are happy with our services started spreading the word and, this kept on increasing the number of orders we used to receive.
Enhanced Brand Value
Having an application or website for your business helps foster a better brand value. People love to place online orders. eCommerce website development companies will help your business to get such orders.
Once we launched our website and app, there was significant growth in repeat customers. I believe that it was due to the increased brand value and reputation of my business and its digital platforms.
Efficient order management
The custom solutions offered by the company I chose to develop my website and app made the order management process a breeze. I can manage the orders using a custom dashboard ensuring that none of my customers fails to get their orders. It also helped me to manage the inventory of my restaurant efficiently.
Easy management of business operations
It is not easy to manage your business operations when there are so many restrictions by the state. As I have more than 12 restaurants, I faced difficulties in managing the staff, timings, holidays, and many more things related to day-to-day operations.
Once I started managing all these on my business app, things started getting better and better with each passing day. I can assign orders to any outlet, manage the processes of restaurants and keep a track of all operations using my mobile phone. My employees also loved the brand-new digital way to manage the work with ease.
Engaging old and new users constantly
Customer engagement was one of the most noticeable benefits of hiring an eCommerce web development company. Earlier, there were very limited ways to keep the customers engaged with my brand. My website and mobile app helped me keep them interested in the products and services of my restaurant by sending frequent offers, deals, and updates.
Performance monitoring and technical support
Monitoring the performance of your business is vital to ensure that you are on the right track. It helps you to manage the resources properly. It also helps you know the strengths and weaknesses of current business offerings and policies. Hiring a custom eCommerce website development agency also allows you to get constant technical support. As the internet is full of threats and malware, only a reliable eCommerce development company can help you overcome the challenges.
These are a few benefits that I got by hiring an eCommerce development company for my Restaurant business. If you are also looking for efficient solutions for your food or restaurant business, I will strongly recommend hiring a custom eCommerce website development company today.